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SAP Support Manager - EU Region

Manchester, UK
SAP Business One Support Manager
Full Time / Permanent 
Location: Manchester, UK

Vision33 is a global IT professional services consultancy that solves customer business challenges through the promise of technology and the value it delivers. We partner with growing and large organizations in both the public and private sectors to understand their vision and help them reach it with the right blend of strategy, consulting, and technology. Vision33's global team of results-driven resources provide world-class experience through our office locations in North America and Europe.

We have an immediate need for an SAP Business One Support Manager to assist our growing customer base. As the SAP Business One Support Manager, you will have the opportunity to work in a client-facing role, delivering ongoing support and guidance around technical and functional topics after the sales cycle has completed. The role focuses on relationship-building, proactive, and reactive support activities, that in turn promote overall customer satisfaction, product adoption, retention and renewals.

As an SAP Business One Support Manager you will be responsible for:
  • Thorough understanding of and ability to explain features and benefits of the product line as it relates to customer needs;
  • Leverage Vision33 and SAP tools, services, methodologies and best practices to ensure that the customer’s SAP solution runs with optimal level of performance, stability and data consistency;
  • Build trusted relationships with customer’s senior/strategic management, business and IT teams to deliver a valued and high-quality customer engagement;
  • Empowering customers to utilize appropriate services and resources in order to meet their support and operational goals;
  • Ability to understand the customer’s technical environment including key configuration elements, drive technical escalations, and coordinate key resources in the escalation process;
  • Instigate and oversee processes that drive internal teams to provide relief for customers facing critical situations and minimize the risk of core business interruption;
  • In Production Down or Go Live endangered situations, act as De-escalation liaison, collaborating with the customer and any other parties involved;
  • Understand specific customer business process and customized vertical market solutions at the support level. Provide recommendation of process improvement with Consulting experts and liaison with internal or external development teams;
  • Knowledge of Business and process workflows, between SAP and external integration applications in business systems;
  • Proactively identify opportunities for customers who require a more customized level of support;
  • Drive Support renewals by delivering a valued and high-quality customer engagements;
  • Proactive identification and follow-up, where and when program offerings should be developed or optimized in order to mitigate challenges;
  • Act as a driving knowledge transfer agent for Vision33, contributing to the development of customer success, empowering and mentoring colleagues, facilitating skill-sharing, best practices, and lessons learned to ensure quality support delivery to our customers worldwide;
  • Participation and/or leading strategic projects; and
  • Ownership of Vision33’s corporate messaging both internally and externally.
To successfully perform the responsibilities of this position, you must possess the following qualifications:
  • Good understanding of Accounting Principles;
  • Experience of the following technologies and solutions: SAP Business One, SQL, Crystal Reports, HANA, and Linux;
  • Experience leading/mentoring cross-functional teams;
  • Experience with Boyum Be.as and/ or Produmex WMS would be considered an asset;
  • Excellent communication and leadership skills;
  • Ability to engage with key stakeholders both internal and external.
  • An MBA or formal Business Education would be considered an asset; and
  • Experience in working in global/virtual teams is an advantage;
Major Current Products:
  • SAP Business One;
  • SQL, Crystal Reports, HANA, Linux; and
  • Boyum, Be.as, Produmex WMS.
Minimum Experience& Certification:
  • Good understanding of Accounting Principles;
  • Experience leading/mentoring cross-functional teams; and
  • SAP Business One experience is preferred.
We offer a competitive total rewards program including: salary, incentive plans, training and development, paid-vacations, retirement plans, health and wellness program and employee benefits; along with exciting opportunities for global and diverse project opportunities, internal mobility, travel, and so much more. We are looking for motivated individuals to join our energetic team of professionals. If you want to get involved in an environment where you can really make a difference and where you can apply your knowledge to achieve results and work with an award-winning SAP Business Partner; please submit an online application today. 

For more information on our company please visit our web site at www.vision33.com 
Recruitment Team 

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