Director of Professional Services, Global Services
Open, East Coast Canada Location
Director of Professional Services, Global Services Full time / Permanent Location: Open East Coast Canada & US Location
Be part of a transformation and global expansion with Vision33!
Vision33 is a global IT professional services consultancy that solves customer business challenges through the promise of technology. We partner with organizations globally in both the public and private sectors to understand their vision and help them attain it with the right blend of strategy, consulting, and technology.
As we continue to grow and strengthen our global organization, we have an immediate need for a dedicated Director of Professional Services, Global Services to join our team. In this brand-new role you will have the opportunity to shape the position and champion the implementation of leading-edge business management software solutions. As an energetic and results-oriented individual, you will be responsible for the coordination, management, support, and evolution of the implementation services for our iDocuments and Portal solutions. You will also be ultimately accountable for the successful completion of all of the implementation projects within the Global Services team, as well as the development of new implementation approaches and the training for new implementation team members. In this role, you will take center stage in creating value for our clients through the successful delivery of our iDocuments and Portal engagements. Given the location of our clients, and the remote nature of the work required, we are flexible on location. As an integral part of the Service Excellence team, you will apply your skills and knowledge to:
Closely work with the Vice President of Service Excellence to develop strategies and Global Services business plan targets.
Build and nurture client relationships. Monitor project implementation, scope and billing issues while also being the main point of contact for project/customer escalations to resolution.
Accountable for performance and results of a team including subordinate Delivery Managers and the Global Services team by providing direction and mentorship and ensuring all staff maintain high levels of service across multiple industries.
Meet and exceed quarterly and annual bookings and service-related targets
Achieve utilization targets as outlined in the business plan.
Monitor and measure department performance by tracking and analyzing utilization and billability and providing standard reporting and performance metrics to the Senior Management.
Partner with the sales organization to ensure accurate proposal estimation and costing for a variety of global clients.
Ramping up and creating training/development plans for direct and indirect staff.
Manage multiple complex iDocuments and/ or Portal program engagements and team resources.
Work collaboratively with various other internal teams across Vision33.
Effectively communicate company objectives, goals, business plans, and philosophies to employees.
Manage project delivery to scope as outlined in Vision33 methodologies.
To effectively perform the responsibilities of this position, you must possess the following qualifications:
University Degree or equivalent in Business (Accounting), Computer Science (Information Systems), Engineering or a related discipline from a recognized post-secondary institution.
Solid experience in Accounting, Information Systems, ERP Project Management and Team Leadership.
Minimum 10+ years’ experience in ERP Implementations and Strategic add-ons for the SME market, preferably using SAP Business One.
Minimum 10+ years’ experience in team management and leading complex projects in a Global Professional Services/Consulting environment.
Extensive experience in the software or process industries.
Strong leadership, problem-solving, time management, organizational skills, and project delivery.
The power to build, engage and nurture client relationships at all levels both internal and external.
We offer a competitive total rewards program including, paid vacation and leaves, retirement plan, health and wellness programs, training and development, and various other employee benefits and perks. We offer exciting opportunities for diverse project work, internal mobility, global travel, and so much more. If you want to be part of a global, diverse, passionate and fun environment where you can really make a difference; please submit an online application today! For more information on our company please visit our web site at www.vision33.com.