IT Cloud Consultant
Full time / Permanent
Location: United Kingdom (Open Location)
Vision33 Inc. is a global IT professional services consultancy that solves customer business challenges through the promise of technology and the value it delivers. We partner with growing and large organizations in both the public and private sectors to understand their vision and help them reach it with the right blend of strategy, consulting, and technology. Vision33 global team of results-driven resources provide world-class experience through our office locations in North America and Europe.
Due to continued, strong growth in our SAP B1 Cloud on AWS managed services offering, Vision33 is looking to complement our talented support team with several openings for IT Cloud Consultants. Given the location of our clients, and the remote nature of the work required, we are flexible on location within the United Kingdom. Reporting to the Manager, Cloud/Managed Services, you will provide Tier 1 infrastructure support as part of our Cloud Services team, as well as support for clients pre-Go-Live, delivering an excellent client service experience to our growing customer base running our popular SAP B1 Cloud service.
As a Cloud Support Consultant, your responsibilities include:
Collaborating with various support teams to deliver an excellent customer service experience;
Working directly with clients to identify, troubleshoot and resolve issues within their server environment;
Administering end-user and security profiles across 100+ Windows and Linux servers;
Configuration and deployment of new AWS cloud environments;
Creating and maintaining procedural documentation for our internal support processes.
Excited to face any new challenge, you will bring to this position the following skills and qualifications:
Proven experience working in a client-facing support role;
Proven experience supporting production Windows and Linux systems in mission-critical environments; Microsoft Windows Client and Server Operating Systems;
Microsoft Server Technologies (AD, Exchange, Terminal Services, SharePoint, etc.);
Proven network fundamentals configurating & troubleshooting VLANs, routing, IP subnetting, 802.1x. TPC\IP etc.;
Demonstrated competency in server administration and security protocols;
Experience with Active Directory, DNS and DHCP;
Excellent troubleshooting, problem-solving & customer service skill;
Excellent communication skills both written & oral;
Knowledge and exposure on configuring routers and firewalls;
Strong skills configuring and troubleshooting VPNs;
Knowledge and exposure to SSO, ADFS and leveraging products i.e. DUO, Okta considered a strong asset;
MS accreditations, AWS accreditation, & SAP accreditations considered a strong asset;
Knowledge and experience supporting ERP solutions considered a strong asset;
Familiarity with support ‘best practices’ (i.e.; ITIL Framework) Superior people skills; team- oriented, fast learner and very personable; considered a strong asset; and
Self- motivated, an independent thinker and driven to achieve success within a customer support environment; and understands the importance of delivering value to our customers.
We offer a competitive total rewards program including: compensation and incentive plans, training and development, paid-vacation, retirement plans, health and wellness programs and other employee benefits. Along with our extensive total rewards package, we offer exciting opportunities for global and diverse project opportunities, internal mobility, travel, and so much more. If you want to get involved in an environment where you can really make a difference and where you can apply your knowledge to achieve results and work with an award-winning global IT professional services organization; please submit an online application today.
For more information on our company please visit our web site at www.vision33.com.